Meet Our Team

Anthony Masella

Principal ServiceNow Consultant

Anthony is an IT Service Management professional, with strong experience in a variety of industries that include insurance, telecommunications, education utilities, construction, digital media, gaming, retail, education, legal, hospitality and government.

Anthony has developed a balance of technical and business skills that has allowed him to deliver core and custom ServiceNow applications for clients that have required capability in ITSM, reporting, analytics, knowledge management, integrations, content management, asset management, field service management, facilities management, HR service management, customer service management, mobility applications, and enterprise architecture.

Anthony’s strength to communicate change and technology evolution, whilst applying best practice standards in a structured manner is a testament to his capacity to execute the client’s vision of providing optimal service outcomes.


Jaiden King

ServiceNow Consultant

Jaiden is an IT professional who has been balancing a career and nearing completion of a Computer Science University degree. In a short amount of time he has obtained a strong understanding of the insurance industry.

Jaiden has demonstrated strong abilities in database design, architecture, systems security, data encryption, and is proficient across a number of programming languages.

His strength to rapidly learn new technologies and apply solutions on the ServiceNow platform across ITSM, customer service management, field service management and IT business management is a testament to his character and drive.


Gaurav Shurvir

Senior ServiceNow Consultant

Gaurav is an IT Service Management professional spanning over 20 years. He has strong experience in a variety of industries including banking, finance, construction, education, government, insurance, law, legal, manufacturing, retail, ITSM, supply chain, telecommunications, utilities, and insurance.

He is best known for his strong technical capabilities and consulting approach which has enabled him to provide many solutions to clients on the ServiceNow platform. They include
ITSM, CMDB, domain separation, content management, field service management, asset management, hr service management, legal, analytics, service portal, and custom applications.

Gaurav’s strength to make the complex appear simple is a testament to his capability and in turn make him a valuable team member.


Victor Lanch

Principal Consultant

Victor is a versatile, articulate and innovative leader.  He has years of proven hands-on experience working across a diverse range of roles in digital transformation, analytics, enterprise architecture, CX/UX/UI design, strategy, business improvement, change management, and medium to large-scale Agile programs.  

He has a proven history of building trusted relationships with C-level executives across various industries to inform strategy and enterprise wide decision-making.

Victor has strong experience across multiple industries including: investment and institutional banking, utilities and infrastructure, automotive engineering and marketing, digital services, insurance, retail, education, healthcare, and government sectors.

Victor’s core strength is his ability to engage and forge key relationships (from trusted partner to executive management to training front line resources) – across all parts of an organisation to deliver on tangible and profitable results in a timely manner.