Meet Our Team

Anthony Masella

Principal ServiceNow Consultant

Anthony is an IT Service Management professional, with strong experience in a variety of industries that include insurance, telecommunications, education utilities, construction, digital media, gaming, retail, education, legal, hospitality and government.

Anthony has developed a balance of technical and business skills that has allowed him to deliver core and custom ServiceNow applications for clients that have required capability in ITSM, reporting, analytics, knowledge management, integrations, content management, asset management, field service management, facilities management, HR service management, customer service management management, mobility applications, and enterprise architecture.

Anthony’s strength to communicate change and technology evolution, whilst applying best practice standards in a structured manner is a testament to his capacity to execute the client’s vision of providing optimal service outcomes.

Jaiden King

ServiceNow Consultant

Jaiden is an IT professional who has been balancing a career and nearing completion of a Computer Science University degree. In a short amount of time he has obtained a strong understanding of the insurance industry.

Jaiden has demonstrated strong abilities in database design, architecture, systems security, data encryption, and is proficient across a number of programming languages.

His strength to rapidly learn new technologies and apply solutions on the ServiceNow platform across ITSM, customer service management, field service management and IT business management is a testament to his character and drive.

Gaurav Shurvir

Senior ServiceNow Consultant

Gaurav is an IT Service Management professional spanning over 20 years. He has strong experience in a variety of industries including banking, finance, construction, education, government, insurance, law, legal, manufacturing, retail, ITSM, supply chain, telecommunications, utilities, and insurance.

He is best known for his strong technical capabilities and consulting approach which has enabled him to provide many solutions to clients on the ServiceNow platform. They include
ITSM, CMDB, domain separation, content management, field service management, asset management, hr service management, legal, analytics, service portal, and custom applications.

Gaurav’s strength to make the complex appear simple is a testament to his capability and in turn make him a valuable team member.

Mohit Chadha

Senior ServiceNow Consultant

Mohit’s role as an IT Service Management professional spans over 10 years and has given him the opportunity to experience working in a variety of industries that include air transportation, construction, education, food, government, manufacturing, retail, service management, utilities, and insurance.

Mohit has had extensive experience on the ServiceNow platform which has given him the opportunity to deliver solutions that span across asset management, configuration management, content management system, customer service management, domain separation, hr case management, hr service portal, integrations, ITSM, knowledge management, reporting, analytics, resources management, service portal, field services management, and custom applications.

His strength to rapidly form an understanding of business requirements has given him a reputation of being someone who can deliver exceptional outcomes for clients in a timely manner.